From dev to L2 support: what roles you can scale in Bosnia (and how)
The roles we staff, the three capability areas behind them, and which engagement model fits a build team, a support function or a mix of both.
Most nearshore conversations start with developers and end somewhere else, because the roles that actually hurt to hire at home are often the ones around delivery rather than the build itself.
The roles
Application development across modern stacks in agile delivery teams. QA and test automation. DevOps, cloud and platform engineering. Data engineering and analytics. L1 and L2 application support, service desk and monitoring. Team leads and scrum masters embedded in your process. Capabilities in AI, blockchain and cloud sit alongside the mainstream stacks rather than replacing them.
Three capability areas
Application development covers product and platform engineering, as a standing team of your own or as people inside your existing squads. Support functions cover the roles around delivery: a product that is already live and the operational work behind it. Modern technologies covers the newer stacks, on the same recruiting bar as everything else.
How the role becomes a team
You describe the role: stack, seniority, working practices and the interview loop. We source and screen against that profile, and you get interview-ready candidates for the agreed roles within a week, on a service level agreement (SLA). You interview and decide. The team then adopts your practices, your tooling and your ceremonies.
Picking the model
A standing unit that behaves like your own team is Dedicated Teams. Extra hands inside squads you already run is Capacity Expansion. Build plus support, or augmentation that converts into a team later, is a hybrid of the two under one contract.
Frequently asked
Do you publish a stack list?
No, because the useful version is the one written against your roles. Bring the role and we map profiles to it.
Can one team cover build and support?
Yes, and it is a common shape: one team builds, a second covers the support functions around it, on your process, under one contract and one invoice.
Can we start with a few people and grow?
Yes. Start with capacity inside your squads and convert to a dedicated team once the scope is stable enough to hand over as a unit.